Thursday, August 09, 2012

A Double-Edged Sword: When Social Media Marketing Bites Back

What we learn from social media’s response to Southwest is that social media marketing is effective not because consumers are made more accessible, but instead because companies are made more accessible. The ease in promoting brand equity arises not from a company’s ability to reach consumers but instead by the relative ease with which an individual can ‘follow’ or ‘like’ a brand.

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